Technical Support
We're here to help you get the most out of your HUPA experience
Need assistance? Our technical support team is dedicated to resolving any issues you may encounter while using HUPA. We strive to provide prompt and effective solutions to ensure your streaming experience is seamless.
Get Help
Contact Our Support Team
For immediate assistance with technical issues, account problems, or any other concerns, please reach out to our dedicated support team.
lablexapps@gmail.comWe typically respond within 24 hours
Common Issues & Solutions
🎬 Streaming Issues
If you're experiencing buffering, poor video quality, or playback errors, try checking your internet connection and restarting the app.
📱 App Performance
For app crashes or freezing issues, ensure you have the latest version of HUPA installed and sufficient device storage available.
🔐 Account Access
Having trouble accessing your account? Verify your subscription status and ensure you're using the correct login credentials.
💳 Subscription Issues
For billing questions or subscription changes, check your device's subscription settings or contact our support team for assistance.
🌐 Content Availability
If specific content is unavailable, it may be due to geographic restrictions or licensing limitations in your region.
⚙️ Technical Errors
Encountering error messages or unexpected behavior? Our support team can help diagnose and resolve technical issues quickly.
Troubleshooting Steps
Before Contacting Support
Try these quick troubleshooting steps to resolve common issues:
- Restart the App: Close HUPA completely and reopen it to refresh the connection and clear temporary issues.
- Check Internet Connection: Ensure you have a stable internet connection with sufficient bandwidth for streaming.
- Update the App: Make sure you're using the latest version of HUPA available from your device's app store.
- Restart Your Device: A device restart can resolve many performance and connectivity issues.
- Clear App Cache: If available on your device, clearing the app cache can help resolve performance issues.
- Check Storage Space: Ensure your device has adequate free storage space for optimal app performance.
What to Include When Contacting Support
To help us resolve your issue quickly, please include the following information in your support request:
- Device Information: Your device model and operating system version
- App Version: The version of HUPA you're currently using
- Issue Description: A detailed description of the problem you're experiencing
- Error Messages: Any specific error messages or codes you've encountered
- Steps to Reproduce: The sequence of actions that led to the issue
- Screenshots: If applicable, screenshots or screen recordings can be very helpful
Response Times
Our Commitment: We aim to respond to all support inquiries within 24 hours during business days. Complex technical issues may require additional time for investigation, but we'll keep you updated on our progress.
Priority Levels
- Critical Issues: App crashes, complete service unavailability - Response within 4-8 hours
- High Priority: Streaming problems, account access issues - Response within 12-24 hours
- Standard Issues: General questions, feature requests - Response within 24-48 hours
System Requirements
To ensure optimal performance, please verify that your device meets HUPA's system requirements:
📱 iOS Devices
iOS 12.0 or later
iPhone 6s or newer
iPad (5th generation) or newer
🤖 Android Devices
Android 6.0 (API level 23) or higher
2GB RAM minimum
ARM64 or x86_64 processor
Additional Resources
For account management and subscription-related tasks:
- iOS Users: Manage subscriptions through Settings > [Your Name] > Subscriptions
- Android Users: Manage subscriptions through Google Play Store > Account > Subscriptions
- Privacy Concerns: Review our Privacy Policy for information about data handling
- Terms Questions: Refer to our Terms of Service for usage guidelines
Still Need Help?
If you couldn't find the solution you're looking for, don't hesitate to contact our support team. We're committed to providing excellent customer service and ensuring you have the best possible experience with HUPA.
Contact Support Team